Have our entire team at your beck-and-call by using our support portal.
If you’re a client of IdeaBank and we built or manage your website, we encourage you to use our support portal. It provides our clients with…
- Support from our entire team
- No guessing who to email
- Quick response time
- View of entire conversation for current ticket
- View of past support tickets
- Always someone available to help
- Your requests tracked until solved
We handle tickets during regular business hours, 8 a.m. to 5 p.m. Monday through Friday, and our goal is to resolve them within 48 hours. If we find that the issue will take longer, we will let you know.
Step-by-Step Instructions
Review these steps and you'll understand the simple process of submitting and resolving a support ticket.
» Accept Invitation / Create a login
The first time you email support@ideabankmarketing.com or when IdeaBank enters a ticket in the system for you, you will receive an email inviting you to our Online Support Portal where you can create your login.
You can rely on email to correspond with our support team, or you can do both email and support portal conversations.
» Bookmark Support Portal
- View My Area to see tickets.
- Browse the Knowledge Base to get answers to standard questions (coming soon).
- View your Profile to update contact info or log out.
» Request Support
When you create a ticket, you will receive an email letting you know we received your request. The email includes a ticket number so you can log into the portal and track your ticket(s).
» Correspondence
Responses between you and our support team will be sent via email. If your ticket has been waiting for feedback, you may receive a reminder.
You can also log into the Support Portal and track your tickets, or create a new one by clicking the Add ticket button.
» Resolution
Once the ticket is resolved, you will receive an email with the solution. Let us know if everything checks out. Once the ticket is approved and closed, you’ll receive an automated email asking for your response.
Secure Form
Do you need to send us secure information, such as passwords or account details? You can trust our Secure Form » to keep those details safe.
